Compassionate Connector

Location: IN PERSON at 3-store locations in Atlanta, GA (zip codes : 30308, 30331, and 30035).

Hours: Monday - Friday 8:30am - 5pm EST
 

Working shifts are subject to variability based on need, day of the week, and client preference.*

** $500 Sign On Bonus**
 

A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

As a Compassionate Connector you will be responsible for serving as a liaison/connector between employees of a large retail client, and the community. You will help to bridge conversations with employees and remove barriers that prevent them from accessing health and social services. You will conduct telephonic and/or face-to-face outreach to employees for appointment scheduling, social determinant of health needs assessment, and care gap closure.

How you will make an impact:

• Meets employees in assigned client locations to help identify social determinants of health impacting patient’s health and general well-being.
• Collaborates with social worker and/or care manager to develop action plan.
• Develops trusting relationship with employees by providing support and advocacy to help achieve health goals.
• Builds strong relationships with employees and employer management, through walking the on-site location and interacting with team members.
• Assists employees in accessing health-related services and community resources, such as assistance with enrollment forms.
• Facilitates communication between all parties (employees and community-based organizations) as needed.
• Documents interactions in electronic medical records and completes all other required documentation in a timely manner.
• Attends meetings and completes trainings as required.

Minimum Requirements:

• Requires a high school diploma and a minimum of 3 years related experience; or any combination of education and experience which would provide an equivalent background. 

Preferred Skills, Capabilities and Experiences:

• We encourage people of all experiences and backgrounds to apply. Even if you don't think you meet the qualifications, apply anyway if you are excited about the opportunity and willing to learn.
• BA/BS degree in human services or public health preferred
• Experience working in a Community-based or Social Work settings, or experience in Case Management Care Coordination and/or any combination of education and experience which provide an equivalent background.
• Adept at all MS Office products, including Excel and PowerPoint.
• Experience with EMR software platforms
• Bilingual candidates preferred

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.