Director Business Improvement - Process Improvement and Value Realization

Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered. Travels to worksite and other locations as necessary.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Director Business Improvement is responsible for leading large-scale business unit and enterprise-wide initiatives that optimize end-to-end operations, enhance quality, create efficiencies, and position the organization for scalable growth by minimizing administrative overhead. The ideal candidate will have proven experience in strategic planning, operational transformation, and data analysis, with a strong track record of driving continuous improvement in healthcare settings.

How you will make an impact:

• Develops and maintains an initiative intake process to prioritize and assess project value, ensuring alignment with organizational priorities and leadership needs, while managing risk and delivering measurable results on time and within budget.
• Leads data-driven process improvement projects through structured methodologies that emphasize process analysis, operational performance, implementation, and sustainability.
• Builds and institutionalizes a disciplined approach to business improvement across the organization, promoting best practices and consistent frameworks for identifying, executing, and monitoring change.
• Establishes and manages comprehensive communication plans to keep stakeholders informed of initiative progress and impact.
• Aligns internal resources and oversees external partners as needed to ensure the right skills and competencies are applied to key initiatives.
• Supports department-level and enterprise executives in strategic decision-making, goal setting, and prioritization of digital and automation investments.
• Hires, trains, coaches, and evaluates the performance of direct reports.

Minimum Requirements:

• Requires a BA/BS in the healthcare field and minimum of 10 years experience at a director or above level with significant large-scale business optimization experience up to $100M+ in valuation; or any combination of education and experience, which would provide an equivalent background.
• Associates in this role are expected to have Lean, Six Sigma Black Belt or equivalent training that demonstrates a similar level of proficiency in process improvement, operational excellence, and change management.

Preferred Skills, Capabilities, and Experience:

• Master's degree preferred. 
• Exceptional strategic thinking, decision-making, problem-solving skills, and adaptability highly preferred.
• Experience interacting confidently with senior management and executive level stakeholders, as a subject matter expert and comfortable with influencing decision-making preferred.
• Excellent written, oral, presentation and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties strongly preferred. 
• Proficient of Microsoft Office products Excel, Teams, Outlook, PowerPoint, and Word strongly preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.