Director, Patient Access

Location: Plano, TX. This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Director of Patient Access plays an integral role in ensuring that patients experience a seamless entry into the healthcare system. By overseeing the operations of patient registration, appointment scheduling, insurance verification, and financial counseling, this position ensures that the administrative pathway for patients is as smooth and efficient as possible. The role involves strategic planning and coordination with various departments to improve patient satisfaction, access to care, and the overall patient experience. Through leadership and innovation, the Director of Patient Access contributes to the healthcare facility’s mission of delivering high-quality care by making the initial steps of the healthcare journey accessible and straightforward for patients.

How will you make an impact:

• Provides guidance on the most complex issues.
• Has full managerial/staffing responsibility.
• Handles significant and regular internal and external contact with customers and key stakeholders.
• Has significant budget accountability and manages special projects.
• Oversees the intake and patient access operations from initial referral receipt through patient admission and re-verification procedures, ensuring efficient and effective communications and processes are maintained.
• Develops, implements, and enforces policies and procedures that promote patient satisfaction and compliance with healthcare regulations.
• Coordinates with clinical and billing departments to facilitate seamless patient flow from admission through discharge.
• Develops and monitor the department’s budget, including forecasting and allocating resources for staffing, technology, and other operational needs.
• Leads, trains, and evaluates the patient access team to ensure high-quality customer service and adherence to best practices.
• Analyzes patient access data to identify trends, resolve bottlenecks, and implement improvements in processes and technology.
• Hires, trains, coaches, counsels and evaluates performance of department personnel.

Minimum Requirements:

• Requires BA/BS and a minimum of 9 years of professional/leadership experience; or any equivalent combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Healthcare experience with proficiency in the infusion business
• Advanced knowledge of billing laws, regulations, and infusion industry best practices
• Extensive experience building and leading intake/patient access infusion teams Business/functional transformation experience
• Effectiveness in managing stakeholders
• MA/MBA preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.