Head of Clinical Production Operations and Strategy

Location: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. 

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Head of Clinical Production Operations and Strategy will be responsible for leading the enterprise production planning function to ensure clinical capacity is strategically aligned with member demand across onboarding, longitudinal care, episodic interventions, annual assessments, and other clinical programs. This role serves as the strategic owner of translating membership projections, clinical demand forecasts, workforce considerations, financial objectives, and operational priorities into actionable planning strategies that support scalable growth and operational excellence. Success in this role requires strong analytical rigor, sound operational judgment, executive communication skills, and the ability to influence cross-functional leaders across Clinical Operations, Finance, Product, Engineering, and other business partners to drive informed decision-making and organizational success.

How you will make an impact:

• Understands all aspects of the business and partners with executive leadership to define enterprise production planning strategy, ensuring clinical capacity is aligned with member demand, operational priorities, and long-term business objectives.

• Translates strategy into actionable forecasting methodologies, capacity plans, and program priorities  to support enterprise strategic goals.

• Evaluates ongoing performance and develops analytical frameworks that inform changes to production planning/ prioritization against evolving business needs.

• Builds and leverages relationships across Clinical Operations, Finance, Product, Engineering, Workforce Management, and executive leadership to provide innovative solutions to complex business challenges.

• Identifies opportunities to improve operational performance and clinical capacity by evolving the parameters of production models and/ or developing pilots for varying approaches to member scheduling

• Maintains peer and executive-level readouts, including analysis of staffing budget, to ensure operations and clinical capacity are in line with financial targets.

Minimum Requirements:

Requires a BA/BS degree in a related field and a minimum of 10 years of related experience including prior leadership experience and 3 years of strategic planning; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experience:

• Master's degree in Business Administration (MBA), Healthcare Administration (MHA), Public Health (MPH), Finance, Economics, Engineering, Operations Research, or a related quantitative field preferred.

• Experience in management consulting, investment banking, strategic finance, operations, or Chief of Staff roles (preferably within healthcare startups or other fast-paced, high-growth organizations) preferred.

• Experience developing enterprise production planning, capacity planning, workforce planning, supply and demand forecasting, or other operational planning frameworks that inform strategic business decisions preferred.

• Strong analytical, quantitative, and financial modeling skills with experience in forecasting, business case development, operational analysis, and translating complex data into executive-level recommendations preferred.

• Experience within healthcare, including value-based care, population health, care management, provider services, or other clinically focused healthcare operations, with an understanding of workforce planning and operational performance drivers preferred.

• Demonstrated ability to influence executive leadership and collaborate cross-functionally in complex, ambiguous environments preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.