Mobile Coordinator 

Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Hours: Monday - Friday, 8:00 am - 5:00 pm

The Mobile Coordinator is responsible for providing general administrative support to mobile care team.

How will you make an impact: 

• Assists with inbound/outbound calls, scheduling, and care coordination.
• Answers inbound calls on behalf of mobile care team and resolves or escalates issues appropriately.
• Conducts outreach to prospective and established patients utilizing assigned panel or census to schedule appointments.
• Optimizes routes of mobile clinicians and seeks to balance patient and colleague satisfaction.
• Supports mobile clinicians before, during, and after patient visits including appointment confirmation, visit intake, administrative tasks, and care coordination (e.g., referrals, authorizations, medical records, lab results, etc.).
• Demonstrates excellent customer service skills.
• Completes ongoing training and coaching programs for further skills development.
• Works collaboratively with mobile clinicians, other care team members, case management, and network and community partners.
• Documents all interactions with patients and on behalf of patients in medical record.
• Prepares reports and documents as needed or requested.
• Attends regular meetings with team members as required.
• Performs other job-related duties as reasonably assigned.

Minimum Requirements:

• Requires a HS diploma or equivalent; experience utilizing electronic medical record and a minimum of 1 year of related experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Qualifications: 

• Preferred candidates will be bilingual
• Ideal candidates with have experience in a medical setting such as a Certified Medical Assistants or LPN's.
• Ideal applicants are tech-savvy and comfortable navigating multiple systems or desktops simultaneously.
• Proficiency with computers and strong keyboarding skills are highly preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.