Location: This is a remote position and virtual training will be required for the first 2 weeks. You must live within 50 miles of any Elevance Health location to be considered.

Work Schedule: Sunday - Saturday, between 8:00 am - 10:00 pm, EST

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. As a part of the Elevance Health family of companies, CarelonRx leverages the power of new technologies and a strong, clinical-first lens, to deliver member-centered, lasting pharmacy care.

The Pharmacy Customer Associate II is responsible for educating the member on the benefits of mail order pharmacy and converting their prescriptions from retail to mail order via telephone and written correspondence. 

How you will make an impact:

• Ensures conversion goals are met. Promotes mail order services in a professional and consultative manner. 

• Provides thorough and effective customer service. Provides timely and accurate responses to all customers. Provides customers with oral and written information as well as a detailed quote on the company plans and services

• Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriate and in a timely manner.

• Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.

• Displays ownership of service requests ensuring high quality resolution and follow-thru.

Minimum Requirements:

• Requires a HS diploma or equivalent and a minimum of a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities & Experiences :

• Sales experience

• General knowledge of company pharmacy services, products,  insurance benefits, contracts and claims preferred.  

• For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

For candidates working in person or remotely in the below location, the salary* range for this specific position is $18.26 to $28.69. 

Locations: California, Colorado, District of Columbia, Illinois, Maryland, Nevada and New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. 

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.