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Clinical Care Manager II (Union) - Michigan Licensed

  • Job Family: UNN > Union 061
  • Type: Full time
  • Date Posted:
  • Anticipated End Date:
  • Reference: JR115685


  • Michigan, Dearborn
  • Virginia, Richmond
  • Texas, Houston
  • Ohio, Mason
  • Illinois, Chicago
  • Wisconsin, Waukesha
  • Georgia, Atlanta
  • Missouri, St. Louis
  • Kentucky, Louisville
  • Texas, Dallas
  • Tennessee, Nashville
  • Indiana, Indianapolis
  • Florida, Miami
  • Florida, Tampa
  • Virginia, Norfolk



A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

This is an individual contributor role. Ideal candidates will live within 50 miles of one of our Elevance Health office locations. The work schedule is Tuesday to Friday, from 5:00 pm - 1:30 am and Saturday from 12:00 pm - 8:30 pm.

A 15% shift differential is offered for overnight shifts, and a 10% shift differential is offered for the Saturday shift.

Training will be provided for 4 weeks during regular business hours.

The Clinical Care Manager is responsible for performing case management telephonically within the scope of licensure for members with behavioral health and substance abuse or substance abuse disorder needs. Primary duties may include, but are not limited to:

  • Responding to more complex cases and account specific requests.
  • Utilizing appropriate screening criteria knowledge and clinical judgment to assess member needs.
  • Conducting assessments to identify individual needs and developing specific care plan to address objectives and goals as identified during assessment.
  • Monitoring and evaluating the effectiveness of the care plan and modifying the care plan as needed.
  • Supporting member access to appropriate quality and cost-effective care.
  • Coordination with internal and external resources to meet identified needs of the members and collaborates with providers.
  • Serving as a resource to other Clinical Care Managers.
  • Participation in cross-functional teams projects and initiatives.
  • Development of subject matter expert in targeted clinical areas of expertise such as Eating Disorders, Maternity Alcohol/Drug, Autism Spectrum Disorders, etc.

Minimum Requirements:

  • MA/MS in social work, counseling, or a related behavioral health field, or a degree in nursing, and minimum of 3 years of clinical experience in social work and/or counseling with a broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience which would provide an equivalent background.
  • Current active, unrestricted license such as RN, LCSW, LMHC, LICSW,  LPC (as allowed by applicable state laws)  LMFT,  LMSW (as allowed by applicable state laws) or Clinical Psychologist to practice as a health professional within the scope of licensure in Michigan .
  • Previous experience in case management and telephonic and/or in person coaching with members with a broad range of complex psychiatric/substance abuse and/or medical disorders.
  • Managed care experience required. Experience in health coaching and motivational interviewing techniques preferred.
  • For Government business only: LAPC LAMFT (as allowed by applicable state laws) is also acceptable in addition to other licensure referenced above; and any other state or federal requirements that may apply.

Preferred Skills, Capabilities and Experiences:

  • Call center experience highly desirable.
  • BH intake/assessment experience strongly preferred.


Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.comfor assistance.

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