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Behavioral Health EAP Consultant II





Location: Lake Mary, FL; Will be required on-site 3-5 days a week

Shift: Monday – Friday; 8:30am – 5:00pm ET

The Behavioral Health EAP Consultant II has the primary responsibility of providing a range of EAP and wellbeing services. These services may include health and wellness training presentations, critical incident stress debriefings, management consultations, reduction in workforce support, mindfulness activities, threat assessment team participation, working with Human Relations, Security, DE&I, and other Employee Relations groups as needed. The onsite Behavioral Health/EAP Consultant II position, although onsite, is currently in hybrid status at the client's organization in Lake Mary, FL.

How you will make an impact:

  • Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services; receives client request, assesses situation, determines appropriate course of action.
  • Provides telephone and/or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s).
  • Manages Critical Incident Stress Debriefing requests.
  • Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan.
  • Applies specialized knowledge in substance abuse, domestic abuse, grief counseling, workplace problems, and management consultation.
  • Provides employer consultation to supervisors, managers, and Human Resources of the EAP contracted organization.
  • Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system.
  • Adheres to state and federal licensing laws and regulations such as duty to warn, mandatory reporting, record maintenance, retention, and release.
  • Initiates appropriate EAP or MHSUD referrals as deemed appropriate and timely appointment scheduling or coordinating outside referrals as needed.
  • Remains abreast of relevant mental health, EAP, regulatory, and legislative developments, and laws impacting workplace and employees.
  • Provides face-to-face support and/or virtual support; first line contact- short term problem resolution and referral to appropriate provider(s).
  • Provides support to incident response teams, Security, specialized groups, health center acts as a clinical liaison.
  • Promotes EAP and clinical services support, acts as an ambassador for mental health initiatives at the designated site location through promotional activities and relationship building with key site contacts.
  • Collaborates with Director, Account Manager, and Team Lead on contract related concerns.

Minimum requirements:

  • Requires minimum of 5 years of direct psychiatric and/or substance abuse experience and prior managed care experience; or any combination of education and experience, which would provide an equivalent background.
  • Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required.

Preferred skills, capabilities, and experiences:

  • Bilingual Spanish Speaking preferred.
  • Working knowledge of Managed Care contracts.
  • MA/MS preferred.
  • CEAP preferred.


Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.comfor assistance.

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